Administrative
- Have oversight and accountability for all the production shifts of the 24/7 automated facility
- Create production reports, KPI tracking reports, and general analysis of daily production numbers and KPIs
- Provide KPI statistics and trend analysis on a regular interval and to ensure that department performance is measurable and traceable
- On an ongoing basis, work with the Site Manager to review operating procedures in order to achieve and maintain customer service levels
- Ensure production teams are properly staffed and optimized
- Be responsible for Headcount, Overtime levels and general conformity and performance of the teams
- Ensure open and effective communication with the customer
- Be available to respond to any operational needs for all shifts
- Be a motivated team builder, coach and mentor and a training champion
Operational
- Be available to respond to any operational needs for all shifts
- Be a motivated team builder, coach and mentor and a training champion
- Ensure adequate training and development of Shift Supervisors
- Responsible for overall knowledge level of the production teams
- Be responsible for overall productivity, output and with related operational costs
- Develop action plans as required to ensure continuous improvement
- Organize, co-ordinate and supervise the work of the production team in accordance with policies, laws and regulations
- Enforce policies and procedures as outlined by the Site Manager
- Ensure a constant and clear communication with all departments and management staff
- To be on call and respond efficiently to all conditions with the aim of minimizing machinery downtime
- Attend staff meetings
- Promote and ensure proper escalation protocols are utilized
- Be a champion for organization, cleanliness and 5S implementation throughout the site
- Promoting urgency when dealing with situations involving system outages or system repairs.