Operations Manager

Administrative

• Serve as the primary deputy to Site Manager both internally and externally for customer relations, employee matters, and operational decisions
• Generate, analyze, and provide feedback relating to a variety of production and KPI reports to ensure superior, data-driven operational output
• Drive departmental and team operational excellence through regular process reviews and real-time feedback based on measurable deliverables
• Partner with the Site Manager to fully understand customer service expectations and implement necessary changes to processes and procedures to constantly improve performance
• Manage employee headcounts through effective workforce planning, drive responsible labor costs, and support results-driven team structure
• Maintain open, effective, and responsive communication with the customer on all aspect of operations directly impacting the customers expectations
• Attend and, in the case of the Site Manager’s unavailability, chair staff meetings

Operational

• Promote a “Safety First” mindset in all activities
• Coordinate and supervise all production team activity in accordance with all applicable policies, laws and regulations
• Collaborate with the Maintenance Manager and maintenance team to effectively schedule preventive and repair maintenance activities to minimize impact to daily production
• Action immediate resolutions to irregular operations through careful and impactful review of process deviations and implementation of innovative and effective solutions
• Approach each day with a continuous improvement mindset and drive all levels of the organization to strive to be better
• Provide leadership for colleagues by mentoring future leaders, promoting open communication between teams, coaching on process and procedural compliance, leading training & development initiatives, and promoting the company’s values
• Act as a subject matter expert for WITRON system functionality and roles & responsibilities for the extended operations team

Education & Experience

• High school diploma or GED required; 2- or 4-year college degree or trade school certification preferred
• Minimum 3 years experience in a supervisory role
• Previous experience in warehouse, supply chain, manufacturing, or industrial sectors

Skills, Abilities, & Knowledge

• Familiarity with basic logistics and supply chain principles
• Basic understanding of automated material handling systems
• Customer-oriented communication and management
• Proven track record of team building
• Analytical and problem-solving skills
• Able to prioritize multiple tasks and work load in a fast-paced environment
• Comfortable operating with ambiguity
• P & L experience
• Ability to coordinate and supervise a team of colleagues working in shift patterns
• Experience in scheduling and/or overseeing planned, preventive, and unplanned maintenance
• Knowledge of OSHA safety guidelines
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, and PowerPoint)

Travel and Shifts

• This role may require occasional domestic and/or international travel in order to undergoing relevant training, to attend internal and/or customer meetings, and/or to support other WITRON facilities as needed.
• Flexibility to work any shift as required by operational needs
• Ability to be on-call as needed to ensure operational integrity